At NuDEF LLC, we want you to be completely satisfied with your purchase. If for any reason you’re not happy with your order, we’re here to help. Below is our Return and Refund Policy outlining how returns and refunds work.
 
Return Eligibility
  • Timeframe: We accept returns within 30 days from the date of delivery.
  • Condition: Items must be returned in their original condition—unused, unopened, and in the original packaging (if applicable).
  • Proof of Purchase: Please include your order confirmation number or a copy of your receipt with your return.
Refund Process
  • Full Refunds: Once we receive and inspect your returned item(s), we will issue a full refund to your original payment method.
  • Processing Time: Refunds will be processed within 5-10 business days of receiving your return. Depending on your bank or payment provider, it may take additional time for the refund to reflect in your account.
  • Shipping Costs: Original shipping costs are non-refundable, and customers are responsible for return shipping fees unless the item was delivered damaged, defective, or incorrect.
How to Return an Item
  1. Contact Us: Reach out to our customer support team at in**@nu***.com to initiate your return and receive a Return Authorization Number (RAN).
  2. Pack Your Item: Securely package the item(s) with all original materials and include your order details.
  3. Ship It Back: Send the package to the return address provided by our support team, using a trackable shipping method. We recommend retaining your tracking number until the return is processed.
Damaged, Defective, or Incorrect Items
If you receive an item that is damaged, defective, or not what you ordered, please contact us within 7 days of delivery at in**@nu***.com. We’ll provide a prepaid return shipping label and offer a full refund or replacement, based on your preference and product availability.
 
Questions?
If you have any questions about our Return and Refund Policy or need assistance with a return, feel free to contact us at in**@nu***.com for more details.
 
Thank you for shopping with NuDEF LLC